Current File : /home/vacivi36/public_bakcup/suporte/include/i18n/en_US/help/tips/manage.helptopic.yaml
#
# This is popup help messages for the Admin Panel -> Manage -> Help Topic
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
help_topic_information:
title: Help Topic Information
content: >
<span class="doc-desc-title">Help Topics</span> guide what
information is gathered from Users and how tickets are routed or
assigned.
topic:
title: Topic Name
content: >
Unique Help Topic name.
htstatus:
title: Status
content: >
If disabled or archived, this <span class="doc-desc-title">Help Topic</span>
will not be available.
status:
title: Ticket Status
content: >
Select the Ticket Status assigned to new tickets related to this <span
class="doc-desc-title">Help Topic</span>.
<br><br>
Ticket Filters can override new Ticket Status.
type:
title: Type
content: >
If a <span class="doc-desc-title">Help Topic</span> is labeled as
Private, it will only be available for Agents to choose when an
Agent opens a new Ticket under the Staff Panel.
parent_topic:
title: Parent Topic
content: >
Select the Parent Topic to which this <span
class="doc-desc-title">Help Topic</span> will belong. The Parent
Topic will appear first in the listing with this <span
class="doc-desc-title">Help Topic</span> listed behind the parent.
custom_form:
title: Custom Form
content: >
Custom Forms will help you acquire more specific information from
Users that are relevant to this <span class="doc-desc-title">Help
Topic</span>.
links:
- title: Manage Custom Forms
href: /scp/forms.php
priority:
title: Priority
content: >
Select the Priority assigned to new tickets related to this <span
class="doc-desc-title">Help Topic</span>.
<br><br>
Ticket Filters can override new ticket Priority.
department:
title: Department
content: >
Choose Department to which new tickets under this Help Topic will be routed.
links:
- title: Manage Departments
href: /scp/departments.php
sla_plan:
title: SLA Plan
content: >
Choose SLA plan associated with this <span class="doc-desc-title">Help Topic</span>.
<br><br>
This selection will override any selected Department's SLA plan
links:
- title: Manage SLA Plans
href: /scp/slas.php
thank_you_page:
title: Thank-You Page
content: >
Choose the Thank-You Page to which a User is directed after opening a
Ticket under this <span class="doc-desc-title">Help Topic</span>.
links:
- title: Manage Thank-You Pages
href: /scp/pages.php
auto_assign_to:
title: Auto-assign New Tickets
content: >
Optionally choose an Agent or Team to auto-assign tickets opened
with this <span class="doc-desc-title">Help Topic</span>
<br><br>
Ticket Filters can override assignment.
links:
- title: Manage Staff and Teams
href: /scp/staff.php
ticket_auto_response:
title: Ticket Auto-response
content: >
If checked, the setting will disable new ticket auto-responses for
this <span class="doc-desc-title">Help Topic</span>.
<br><br>
This overrides the autoresponder setting for the <span
class="doc-desc-title">Department</span> as well as global <span
class="doc-desc-title">Autoresponder settings</span>.
links:
- title: Autoresponder Settings
href: /scp/settings.php?t=autoresp
custom_numbers:
title: Custom Ticket Numbers
content: >
Choose "Custom" here to override the system default ticket numbering
format for tickets created in this help topic. See the help tips on
the Settings / Tickets page for more details on the settings.
Mini Shell