Current File : /home/vacivi36/public_bakcup/suporte/include/i18n/en_US/help/tips/settings.alerts.yaml
#
# This is popup help messages for the Account Panel ->
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
page_title:
title: Alerts and Notices
content: >
Alerts and Notices are automated email notifications sent to Agents
when various ticket events are triggered.
ticket_alert:
title: New Ticket Alert
content: >
<p>
Alert sent out to Agents when a new ticket is created.
</p><p class="info-banner">
<i class="icon-info-sign"></i>
This alert is not sent out if the ticket is auto-assigned via a Ticket Filter or Help Topic.
</p>
links:
- title: Default New Ticket Alert Template
href: /scp/templates.php?default_for=ticket.alert
message_alert:
title: New Message Alert
content: >
Alert sent out to Agents when a new message from the User is
appended to an existing ticket.
links:
- title: Default New Message Alert Template
href: /scp/templates.php?default_for=message.alert
internal_note_alert:
title: New Internal Activity Alert
content: >
Alert sent out to Agents when internal activity such as an internal
note or an agent reply is appended to a ticket.
links:
- title: Default Ticket Activity Template
href: /scp/templates.php?default_for=note.alert
assignment_alert:
title: Ticket Assignment Alert
content: >
Alert sent out to Agents on ticket assignment.
links:
- title: Default Ticket Assignment Alert Template
href: /scp/templates.php?default_for=assigned.alert
transfer_alert:
title: Ticket Transfer Alert
content: >
Alert sent out to Agents on ticket transfer between Departments.
links:
- title: Default Ticket Transfer Alert Template
href: /scp/templates.php?default_for=transfer.alert
overdue_alert:
title: Overdue Ticket Alert
content: >
Alert sent out to Agents when a ticket becomes overdue based on SLA
or Due Date.
links:
- title: Default Stale Ticket Alert Template
href: /scp/templates.php?default_for=ticket.overdue
- title: Manage SLAs
href: /scp/slas.php
system_alerts:
title: System Alerts
content: >
Significant system events that are sent out to the Administrator
(%{config.admin_email}). Depending on the configured <span
class="doc-desc-title">Log Level</span>, the events are also made
available in the <span class="doc-desc-title">System Logs</span>
links:
- title: View System Logs
href: /scp/logs.php
- title: Change Admin Email
href: /scp/settings.php?t=emails
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