Current File : /home/vacivi36/public_bakcup/suporte/include/i18n/en_US/help/tips/settings.tasks.yaml
#
# This is popup help messages for the Admin Panel -> Settings -> Tasks
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
number_format:
title: Task Number Format
content: >
This setting is used to generate task numbers. Use hash signs
(`#`) where digits are to be placed. Any other text in the number
format will be preserved.
<br/><br/>
For example, for six-digit numbers, use <code>######</code>.
sequence_id:
title: Task Number Sequence
content: >
Choose a sequence from which to derive new task numbers. The
system has a incrementing sequence and a random sequence by default.
You may create as many sequences as you wish.
default_sla:
title: Default SLA
content: >
Choose the default Service Level Agreement to manage how long a task
can remain Open before it is rendered Overdue.
links:
- title: Create more SLA Plans
href: /scp/slas.php
default_priority:
title: Default Priority
content: >
Choose a default <span class="doc-desc-title">priority</span> for
tasks not assigned a priority automatically.
task_attachment_settings:
title: Task Thread Attachments
content: >
Configure settings for files attached to the <span
class="doc-desc-title">description</span> field. These settings
are used for all new tasks and new messages regardless of the
source channel (web portal, email, api, etc.).
page_title:
title: Alerts and Notices
content: >
Alerts and Notices are automated email notifications sent to Agents
when various task events are triggered.
task_alert:
title: New Task Alert
content: >
<p>
Alert sent out to Agents when a new task is created.
</p><p class="info-banner">
<i class="icon-info-sign"></i>
This alert is not sent out if the task is auto-assigned.
</p>
links:
- title: Default New Task Alert Template
href: /scp/templates.php?default_for=task.alert
activity_alert:
title: New Activity Alert
content: >
Alert sent out to Agents when a new message is appended to an
existing task.
links:
- title: Default New Activity Alert Template
href: /scp/templates.php?default_for=task.activity.alert
assignment_alert:
title: Task Assignment Alert
content: >
Alert sent out to Agents on task assignment.
links:
- title: Default Task Assignment Alert Template
href: /scp/templates.php?default_for=task.assignment.alert
transfer_alert:
title: Task Transfer Alert
content: >
Alert sent out to Agents on task transfer between Departments.
links:
- title: Default Task Transfer Alert Template
href: /scp/templates.php?default_for=task.transfer.alert
overdue_alert:
title: Overdue Task Alert
content: >
Alert sent out to Agents when a task becomes overdue based on SLA
or Due Date.
links:
- title: Default Stale Task Alert Template
href: /scp/templates.php?default_for=task.overdue.alert
- title: Manage SLAs
href: /scp/slas.php
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