Current File : /home/vacivi36/public_bakcup/suporte/include/i18n/en_US/help/tips/staff.yaml
#
# This is popup help messages for the Admin Panel -> Staff
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
signature:
title: Staff Signature Line
content: |
Create staff’s signature for response to tickets. This signature
will appear as an option at the bottom of a ticket response
type:
title: Account Type
content: |
Admins have the privilege of accessing the Admin Panel. Staff only
have access to manage tickets and the knowledge base
group:
title: Assigned Group
content: |
Group membership defines the staff’s role in the system. Visit the
group management page to define what access this staff has to the
help desk
notes:
title: Internal Notes
content: |
Place internal notes regarding staff; notes are only visible to
staff whose account type is Admin
Mini Shell