Current File : /home/vacivi36/public_bakcup/suporte/include/i18n/en_US/help/tips/tickets.queue.yaml
#
# This is popup help messages for the Staff Panel -> Tickets -> Open
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
search_field:
title: Search Field
content: >
advanced:
title: Advanced
content: >
Narrow down your search parameters. Once you have selected your advanced
search criteria and run the search, you can <span class="doc-desc-title">Export
</span> the data at the bottom of the tickets page.
open_tickets_table:
title: Open Tickets Table
content: >
All tickets currently opened and requiring attention
ticket:
title: Ticket
content: >
date:
title: Date
content: >
subject:
title: Subject
content: >
from:
title: From
content: >
priority:
title: Priority
content: >
assigned_to:
title: Assigned To
content: >
export:
title: Export
content: >
Export your data currently in view in a CSV file.
CSV files may be opened with any spreadsheet software
(i.e., Microsoft Excel, Apple Pages, OpenOffice, etc.).
advanced_search_dialog:
title: Advanced Search
content: >
adv_keyword:
title: Keyword Search
content: >
Find hits based on the subject and message bodies of the ticket
thread as well as all textual content associated with custom fields
for the users and the tickets.
adv_date_range:
title: Search by Date Range
content: >
Definition here
merge_types:
title: Merge Types
content: >
<b>Combine Threads:</b>
Threads from all Tickets will be displayed chronologically.</br>
<b>Separate Threads:</b>
Threads from Tickets will be displayed one Ticket at a time.
child_status:
title: Child Ticket Status
content: >
All Child Tickets will be set to a closed status since thread entries will all be moved to the Parent Ticket.
parent_status:
title: Parent Ticket Status
content: >
If you choose to set a Parent Status, the Parent Ticket will be changed to the status you select.
The Ticket on top of the list will be the Parent Ticket.
reply_types:
title: Reply Types
content: >
<b>Reply All:</b>
This reply is sent to the User and the Collaborators you choose to include.</br>
<b>Reply to User:</b>
This reply is sent to the User only, no Collaborators.</br>
<b>Do Not Email Reply:</b>
No email alerts are sent out, however, the Agent response is visible to <b>ALL</b> Users upon viewing the Ticket.
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