Current File : /home/vacivi36/public_bakcup/suporte/include/i18n/en_US/templates/email/ticket.reply.yaml
#
# Email template: ticket.reply.yaml
#
# Sent to users when a staff members makes a reply to their ticket. Replies
# are only generated by staff members.
#
---
notes: |
Sent to users when a staff members makes a reply to their ticket.
Replies are only generated by staff members.
subject: |
Re: %{ticket.subject} [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
%{response}
<br>
<br>
<div style="color: rgb(127, 127, 127);">
Your %{company.name} Team,<br>
%{signature}
</div>
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"
><em>We hope this response has sufficiently answered your questions. If
not, please do not send another email. Instead, reply to this email or
<a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login
to your account</a> for a complete archive of all your support requests
and responses.</em></div>
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