Current File : /home/vacivi36/www2]/suporte/include/i18n/en_US/help/tips/emails.email.yaml
#
# This is popup help messages for the Admin Panel -> Emails -> Add New Email
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
new_ticket_help_topic:
title: New Ticket Help Topic
content: >
Choose a <span class="doc-desc-title">Help Topic</span> to be
automatically associated with tickets created via this Email
Address.
<br/><br/>
Forms associated with the Help Topic will be added to the ticket,
but will not have any data.
links:
- title: Manage Help Topics
href: /scp/helptopics.php
new_ticket_priority:
title: New Ticket Priority
content: >
Choose the <span class="doc-desc-title">priority</span> for new
tickets created via this Email Address.
new_ticket_department:
title: New Ticket Department
content: >
Choose the <span class="doc-desc-title">Department</span> to which
new tickets created via this Email Address will be routed.
links:
- title: Manage Departments
href: /scp/departments.php
auto_response:
title: New Ticket Auto-Response
content: >
You may disable the Auto-Response sent to the User when a new ticket
is created via this Email Address.
userid:
title: Username
content: >
The Username is utilized in the email authentication process. We accept
single address strings, shared mailbox strings, servername + username
strings, and a combination of all.
links:
- title: More Information
href: https://docs.osticket.com/en/latest/Admin/Emails/Emails.html
username:
title: Username
content: >
password:
title: Password
content: >
login_information:
title: Email Login Information
content: >
The <span class="doc-desc-title">Username</span> and <span
class="doc-desc-title">Password</span> are required to fetch email
from IMAP / POP mail boxes as well as to send email through SMTP.
mail_account:
title: Fetching Email
content: >
Fetch emails from a remote IMAP or POP mail box and convert them
to tickets in your help desk.
links:
- title: Manage <span class="doc-desc-title">Email Polling</span> & <span class="doc-desc-title">AutoCron</span> settings.
href: /scp/settings.php?t=emails
host_and_port:
title: Remote Host
content: >
Enter the <span class="doc-desc-title">hostname</span> and <span
class="doc-desc-title">port</span> number for your mail server. This
may be available in the documentation for your hosting account or
from your email administrator.
mail_folder:
title: Mail Folder
content: >
Enter the <span class="doc-desc-title">Folder</span> name that you
wish to fetch mail from. If left emtpy the system will fetch from the
INBOX.
protocol:
title: Mail Box Protocol
content: >
Select the mail box protocol supported by your remote mail server.
IMAP is recommended and SSL is encouraged if at all possible.
smtp_auth_creds:
title: Use Separate Authentication
content: >
If this setting is Disabled the system will use the same Authentication
Credentials as entered above. If you require separate credentials for
Fetching and SMTP, you can Enable this setting and enter your SMTP
Authentication Credentails.
fetch_frequency:
title: Fetch Frequency
content: >
Enter how often, in minutes, the system will poll the mail box.
<br/><br/>
This will define the average delay in receiving an Auto-Response
after a User sends an email to this mail box.
emails_per_fetch:
title: Emails Per Fetch
content: >
Enter the number of emails processed at one time.
fetched_emails:
title: Fetched Emails
content: >
Decide what to do with processed emails:
<br/><br/>
<span class="doc-desc-opt"><b>Move to Folder</b></span>:
This will backup your email from the INBOX to a
folder you specify. If the folder does not yet exist on the server,
the system will attempt to automatically create it.
(<b>Recommended</b>)
<hr>
<span class="doc-desc-opt"><b>Delete Emails</b></span>: This will delete
your email from the INBOX once it is processed.
<hr>
<span class="doc-desc-opt"><b>Do Nothing</b></span>: This will leave emails
in your INBOX. The system will record the
message ids of your email and attempt not to refetch it. However,
this option may cause duplicate tickets to be created.
(<em>Not Recommended</em>)
smtp_settings:
title: SMTP Settings
content: >
Email sent from the help desk can be sent through an SMTP server.
This is recommended, if possible, as it will increase the likelyhood
of email delivery and will make the emails less likely to be marked
as spam.
header_spoofing:
title: Allow Header Spoofing
content: >
Enable this to allow sending emails via this mail box from an address
other that the one given in the <span class="doc-desc-title">Email
Address</span> setting above.
<br/><br/>
This advanced setting is generally used when sending mail from
aliases of this mail box.
Mini Shell