Current File : /home/vacivi36/www2]/suporte/include/i18n/en_US/help/tips/knowledgebase.canned_response.yaml
#
# This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
canned_response:
title: Canned Response
content: >
Create a <span class="doc-desc-title">Canned Response</span> that can
be included in a ticket response. It can also be used as a <span
class="doc-desc-title">Ticket Auto-Response</span> setup by a <span
class="doc-desc-title">Ticket Filter</span>.
links:
- title: Setup a Ticket Filter
href: /scp/filters.php
canned_attachments:
title: Canned Attachments
content: >
Attach a file that you would like to be automatically included
in the ticket response that utilizes the new <span class="doc-desc-title">
Canned Response</span>.
Mini Shell