Current File : /home/vacivi36/www2]/suporte/include/i18n/en_US/help/tips/manage.schedule.yaml
#
# This is popup help messages for the Admin Panel -> Manage -> Schedules
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
schedule:
title: Schedule Definition
content: >
<b>Name</b>: Unique name for the schedule.
<hr>
<b>Type</b>: Choose the type of Schedule. <span
class="doc-desc-title">Business Hours</span> defines the hours that are
included when calculating SLA hours, whereas <span
class="doc-desc-title">Holiday Hours</span> define hours that are excluded.
<hr>
<b>Timezone</b>: Choose the time zone for the schedule. It's recommended
that you leave it empty for a <span class="doc-desc-title">Floating</span> time zone.
<br><br>
Floating time zone allows for times to be relative to the effective time zone at the time of use.
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