Current File : /home/vacivi36/www2]/suporte/include/i18n/en_US/help/tips/manage.sla.yaml
#
# This is popup help messages for the Admin Panel -> Manage -> SLA Plan
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
name:
title: Name
content: >
Choose a discriptive name for this <span class="doc-desc-title">SLA Plan</span>
that will reflect its purpose.
grace_period:
title: Grace Period
content: >
Determine the number of hours after a ticket is created that it will
be automatically marked as overdue.
<br><br>
Hours are counted during the specified Schedule. The hierarchy is Department
Schedule, SLA Schedule, then System Default Schedule. If no Schedule is
configured, the Hours are counted 24/7 (even after business hours) until the
Ticket is Overdue.
transient:
title: Transient
content: >
Transient SLAs are considered temporary and can be overridden by
a non-transient SLA on <span class="doc-desc-opt">Department</span>
transfer or when its <span class="doc-desc-title">Help Topic</span>
is changed.
schedule:
title: Schedule
content: >
Choose the Schedule to be used by this SLA when rendering tickets
Overdue.
<br><br>
Please note that Department settings can override this schedule.
links:
- title: Manage Schedules
href: /scp/schedules.php
Mini Shell