Current File : /home/vacivi36/www2]/suporte/include/i18n/en_US/help/tips/settings.autoresponder.yaml
#
# This is popup help messages for the Admin Panel -> Settings -> Autoresponder
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
new_ticket:
title: New Ticket
content: >
Enable this if you want an autoresponse to be sent to the User on new ticket.
links:
- title: New Ticket Autoresponse Template
href: /scp/templates.php?default_for=ticket.autoresp
new_ticket_by_staff:
title: New Ticket by Staff
content: >
Notice sent when an Agent creates a ticket on behalf of the User. <em>Agent
can override this when creating new tickets.</em>
links:
- title: New Ticket Notice Template
href: /scp/templates.php?default_for=ticket.notice
new_message_for_submitter:
title: New Message Confirmation
content: >
Confirmation notice sent when a new message is appended to an existing
ticket.
links:
- title: New Message Confirmation Template
href: /scp/templates.php?default_for=message.autoresp
new_message_for_participants:
title: New Message Notice
content: >
Broadcast messages received from message submitter to all other
participants on the ticket.
links:
- title: New Activity Notice Template
href: /scp/templates.php?default_for=ticket.activity.notice
overlimit_notice:
title: Overlimit Notice
content: >
Ticket denied notice sent to User on <span
class="doc-desc-title">Maximum Open Tickets</span> violation.
links:
- title: Overlimit Notice Template
href: /scp/templates.php?default_for=ticket.overlimit
- title: Set <em>Maximum Open Tickets</em>
href: /scp/settings.php?t=tickets
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