Current File : /home/vacivi36/www2]/suporte/include/i18n/en_US/help/tips/settings.email.yaml
#
# This is popup help messages for the Admin Panel -> Settings -> Emails
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
default_email_templates:
title: Default Email Template Set
content: >
Select <span class="doc-desc-title">Email Template Set</span> used to send <span
class="doc-desc-title">Auto-Responses</span> and <span class="doc-desc-title">Alerts</span> for various actions that can
take place during a Ticket’s lifetime.
<br><br>
Departments can be assigned a specific Email Template Set.
links:
- title: Manage Email Template Sets
href: /scp/templates.php
default_system_email:
title: Default Outgoing Email
content: >
Choose an email address from which outgoing emails are sent.
<br><br>
<span class="doc-desc-title">Department</span> can set its own <span
class="doc-desc-title">email address</span> which will override what is set here.
links:
- title: Manage Email Addresses
href: /scp/emails.php
default_alert_email:
title: Default Alert Email
content: >
Choose an email address from which <span class="doc-desc-title">Alerts &
Notices</span> are sent to Agents.
links:
- title: Manage Email Addresses
href: /scp/emails.php
admins_email_address:
title: Admin’s Email Address
content: >
Enter an adminstrator's email address to which <span
class="doc-desc-title">System Errors</span> and <span
class="doc-desc-title">New Ticket Alerts</span> (if enabled) are sent.
links:
- title: Manage Alerts & Notices
href: /scp/settings.php?t=alerts
email_fetching:
title: Email Fetching
content: >
Allow IMAP/POP polling for configured and enabled <span class="doc-desc-title">Mail Boxes</span>.
links:
- title: Manage Mail Boxes
href: /scp/emails.php
enable_autocron_fetch:
title: Fetch Emails using Auto-cron
content: >
Enables periodic email fetching using an internal task manager
triggered by Agents' activity. <br><br> Please note that emails will not be
fetched if no one is logged in to Staff Control Panel. External task scheduler
is highly recommended for predictable fetch intervals.
links:
- title: Using External Task Scheduler
href: https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html
strip_quoted_reply:
title: Strip Quoted Reply
content: >
If enabled, this will remove preceding correspondence between email communications.
<br><br>
This feature is relationally dependent on the <span
class="doc-desc-title">Reply Separator Tag</span> below.
reply_separator_tag:
title: Reply Separator Tag
content: >
This is a token indicating to the User to reply above the line.
<br><br>
<strong>Note:</strong> this is only relevant if <span
class="doc-desc-title">Strip Quoted Reply</span> is enabled above.
emailed_tickets_priority:
title: Emailed Tickets Priority
content: >
Choose whether you would like the priority/importance option of the
User's email (e.g. OutLook) to dictate the new ticket’s priority.
<br><br>
This setting can be overridden by a <span
class="doc-desc-title">Ticket Filter</span>.
links:
- title: Create & Manage Ticket Filters
href: /scp/filters.php
accept_all_emails:
title: Accept All Emails
content: >
Accept emails from unknown Users.
<br><br>
Unchecking this setting will result in tickets getting rejected.
accept_email_collaborators:
title: Accept Email Collaborators
content: >
Add email participants included in the <code><strong>To</strong></code>
and <code><strong>CC</strong></code> fields as ticket collaborators.
<br /><br />
<em>Collaborators can always be added manually by Agents when
viewing a ticket.</em>
default_mta:
title: Default MTA
content: >
<span class="doc-desc-title">Default MTA</span> takes care of
email delivery process for outgoing emails without SMTP setting.
ticket_response_files:
title: Ticket Response Files
content: >
If enabled, any attachments an Agent may attach to a ticket response will
be also included in the email to the User.
verify_email_addrs:
title: Verify Email Addresses
content: >
Enable this option to check if the email address has a mail
exchanger (MX) in the domain's DNS. This is useful to detect
incorrectly typed email addresses. This is perfomed in addition to
checking the email address wellformedness.
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