Current File : /home/vacivi36/www2]/suporte/include/i18n/en_US/help/tips/settings.kb.yaml
#
# This is popup help messages for the Admin Panel -> Settings -> Knowledgebase
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
knowledge_base_settings:
title: Knowledge Base Settings
content: >
knowledge_base_status:
title: Knowledge Base Status
content: >
Enable this setting to allow your users self-service access to
your public knowledge base articles.
<br><br>
Knowledge base categories and FAQs can be made internal (viewable only by Agents).
links:
- title: Manage Knowledge Base
href: /scp/kb.php
restrict_kb:
title: Restrict Access to the Knowledge Base
content: >
Enable this setting to prevent unregistered users from accessing
your knowledge base articles on the client interface.
links:
- title: Access Control Settings
href: /scp/settings.php?t=users
canned_responses:
title: Canned Responses
content: >
Enable this setting to allow Agents to use <span
class="doc-desc-title">Canned Responses</span> when replying to
tickets.
links:
- title: Manage Canned Responses
href: /scp/canned.php
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