Current File : /home/vacivi36/www2]/suporte/include/i18n/en_US/help/tips/staff.agent.yaml
#
# This is popup help messages for the Admin Panel -> Staff -> Add Staff Form
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
username:
title: Username
content: >
Please choose an Agent <span class="doc-desc-title">username</span>
that is unique to your <span class="doc-desc-title">Help
Desk</span>.
reset2fa:
title: Reset Two Factor Authentication
content: >
In the event that an Agent loses the ability to log into the helpdesk
using their current 2FA configuration, an Admin can reset the Agent's
2FA configuration so that they can reconfigure it upon their next
successful login.
email_address:
title: Email Address
content: >
Enter Agent's email that will receive <span
class="doc-desc-title">Alerts & Notices</span> from the <span
class="doc-desc-title">Help Desk</span>.
<br><br>
Staff can sign in into the staff control panel with either username or email address.
welcome_email:
title: Welcome Email
content: >
Send the new Agent an account access link from which the Agent will
be able to set thier own password. If unchecked, you will need to set password
and communicate the log-in information to the new staff.
account_password:
title: Account Password
content: >
As an <span class="doc-desc-title">administrator</span>, you may
change an Agent’s password.
forced_password_change:
title: Forced Password Change
content: >
Enable this if you would like to force the new Agent to change
their own password upon next log-in.
agents_signature:
title: Agent’s Signature
content: >
Create a signature for the Agent which can be selected when replying to a ticket.
account_status:
title: Account Status
content: >
If the Agent's status is <span
class="doc-desc-opt">Locked</span>, they will not be able to
sign in to the help desk.
assigned_group:
title: Assigned Group
content: >
The <span class="doc-desc-title">Group</span> that you choose for
this Agent to belong will determine what permissions the Agent has
within the <span class="doc-desc-title">Help Desk</span>.
links:
- title: Manage Groups
href: /scp/groups.php
primary_department:
title: Primary Department
content: >
Choose the primary <span class="doc-desc-title">department</span> to
which this Agent belongs and an effective <span class="doc-desc-title">Role</span>.
links:
- title: Manage Departments
href: /scp/departments.php
primary_role:
title: Primary Role
content: >
Choose the primary <span class="doc-desc-title">role</span> to which this agent belongs.
primary_role_on_assign:
title: Use Primary Role For Assignments
content: >
Enable this to fallback to the <span class="doc-desc-title">primary
role</span> when this agent is assigned tickets and tasks outside
of the <span class="doc-desc-title">primary department</span> and
<span class="doc-desc-title">extended access</span> departments.
Otherwise the agent will have view only access.
daylight_saving:
title: Daylight Saving
content: >
Enable this feature if you would like Daylight Saving to automatically
come into play for this Agent’s time zone.
limited_access:
title: Limited Access
content: >
If enabled, the Agent will only have access to tickets assigned directly or via the Team.
directory_listing:
title: Directory Listing
content: >
Enable this if you would like to list this Agent in the <span
class="doc-desc-title">Staff Directory</span>.
links:
- title: Visit the Staff Directory
href: /scp/directory.php
vacation_mode:
title: Vacation Mode
content: >
If you change the Agent’s status to <span
class="doc-desc-opt">Vacation Mode</span>, the Agent will not
receive any <span class="doc-desc-title">Alerts & Notices</span>
nor be available for tickets assignment.
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