Current File : /home/vacivi36/www2]/suporte/include/i18n/en_US/help_topic.yaml
#
# Default help topics installed for the system
#
# Fields:
# id - (int:optional) id number in the database
# topic - (string) descriptive name of the help topic
# flags - (bitmask: Active | Disabled | Archived)
# ispublic - (bool:0|1) true or false if end users should be able to see the
# help topic. In other words, true or false if the help topic is _not_
# for internal use only
# noautoresp - (bool:1) true to disable the auto-responder for tickets
# assigned to this help topic. NOTE that this field must be completely
# omitted to ENABLE the auto-response by default
# dept_id - (int) id number of the department with which this help topic is
# associated
# sla_id - (int:optional) id number of the sla with which this help topic is
# associated
# notes - (string) administrative notes (internally viewable only)
#
---
- topic_id: 1
flags: 0x02
ispublic: 1
priority_id: 2
forms: [2]
topic: General Inquiry
notes: |
Questions about products or services
- topic_id: 2
flags: 0x02
ispublic: 1
priority_id: 1
forms: [2]
topic: Feedback
notes: |
Tickets that primarily concern the sales and billing departments
- topic_id: 10
flags: 0x02
ispublic: 1
dept_id: 3
priority_id: 2
forms: [2]
topic: Report a Problem
notes: |
Product, service, or equipment related issues
- topic_pid: 10
flags: 0x02
ispublic: 1
sla_id: 1
priority_id: 3
forms: [2]
topic: Access Issue
notes: |
Report an inability access a physical or virtual asset
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