Current File : /home/vacivi36/www2]/suporte/include/i18n/en_US/sla.yaml
#
# Initial Service-Level-Agreements (SLA) defined for the system
#
# Fields:
# id - (int:optional) id number in the database
# flags - (int:bitmask)
# isactive - (flag:1) true of false if the SLA should initially be active
# enable_priority_escalation - (flag:2) true or false if the SLA should
# cause the ticket priority to be escalated when it is marked overdue
# disable_overdue_alerts - (flag:4) - true or false if the overdue alert
# emails should _not_ go out for tickets assigned to this SLA
# transient - (flag:8) - true if the SLA should change when changing
# department or help topic.
# grace_period - (int) number or hours after the ticket is opened before it
# is marked overdue
# name - (string) descriptive name of the SLA
# notes - (string) administrative notes (viewable internally only)
---
- id: 1
flags: 3
grace_period: 18
name: Default SLA
notes: |
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