Current File : /home/vacivi36/www2]/suporte/include/i18n/en_US/templates/email/task.overdue.alert.yaml
#
# Email template: task.overdue.alert.yaml
#
# Sent to agents when a tasks transitions to overdue in the system.
# Overdue tasks occur based on set due-date.
#
---
notes: |
Sent to agents when a task transitions to overdue in the system.
Overdue tasks occur based on the set due-date.
subject: |
Stale Task Alert
body: |
<h3><strong>Hi %{recipient.name}</strong>,</h3>
A task, <a href="%{task.staff_link}">#%{task.number}</a> is
seriously overdue.
<br>
<br>
We should all work hard to guarantee that all tasks are being
addressed in a timely manner.
<br>
<br>
Signed,<br>
%{task.dept.manager.name}
<hr>
<div>To view or respond to the task, please <a
href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> to the support system. You're receiving this
notice because the task is assigned directly to you or to a team or
department of which you're a member.</div>
<em style="font-size: small">Your friendly <span style="font-size: smaller"
>(although with limited patience)</span> Customer Support
System</em><br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19"
alt="Powered by osTicket" width="126" style="width: 126px;">
Mini Shell