Current File : /home/vacivi36/www2]/suporte/include/i18n/en_US/templates/email/ticket.autoresp.yaml
#
# Email template: ticket.autoresp.yaml
#
# Sent to a user when a new ticket is created
#
---
notes: |
Sent to a user when a new ticket is created
subject: |
Support Ticket Opened [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
<p>
A request for support has been created and assigned #%{ticket.number}.
A representative will follow-up with you as soon as possible. You can
<a href="%{recipient.ticket_link}">view this ticket's progress
online</a>.
</p>
<br>
<div style="color: rgb(127, 127, 127)">
Your %{company.name} Team,
<br>
%{signature}
</div>
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; "><em>If you
wish to provide additional comments or information regarding the issue,
please reply to this email or <a href="%{recipient.ticket_link}"><span
style="color: rgb(84, 141, 212);" >login to your account</span></a> for
a complete archive of your support requests.</em></div>
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